Your use of this website constitutes your agreement with the terms and conditions as stated below. If you disagree with any of these terms and conditions, do not use this website.
If you are an under-aged person, you are not allowed to access or use this website. You further acknowledge and agree that you must be of legal age to start cooperation with this website.
By submitting the registration form, you confirm that you have fully read, understand and agree to be legally bound by these terms and conditions, which form the entire agreement between MastersWriter.com and you.
1.1. “Agreement” means these Terms and Conditions.
1.2. “Company” means the entity “MASTERS WRITER.” that involves the Writer into cooperation according to and as defined by the terms stated in this Agreement.
1.3. “Website” means MastersWriter.com.
1.4. “Order” or “Case” means an electronic request of a paid service from the Customer for a particular Product and/or service.
1.5. “Product” – a document in .doc or .docx format, which is the final result of processing an Order by Writer and Support.
1.6. “Support Department” or “Support” signifies a part of the Company’s infrastructure with the mission to serve as an intermediate between the Writer and the Customer.
1.7. “Customer” means a person who orders paper/content writing by the Company’s Writers to obtain the Product according to his/her requirements and pays for that service in accordance with the pricing system.
1.8. “Writer” means a person who has agreed to work for the Company on a freelance basis under the Company’s terms as stated in this Agreement.
1.9. “Reachable” if applied to the Writer means that he/she is available for the Customer and the Company by Internet (Messaging System and emails) and for the Support by phones (landline or cellular) at all times while they are working on the Order.
1.10. “Responsive” if applied to the Writer means that he/she is able to provide the Company and the Customer with the required or requested information while processing the Order.
1.11. “Account” means an electronic record of all the Orders processed by the Writer, as well as communication, payment, and personal information about the Writer, such as full name, city of residence, payment details, etc. available at the Website.
1.12. “Activation of Account” means launching of cooperation between the Writer and the Company.
1.13. “Termination of Account” means termination of cooperation between the Writer and the Company.
1.14. “Message” means a unit of the Messaging System, information posted by a sender for a recipient.
1.15. “Messaging System” is an online communication tool that is available in the Writer’s Account on the Website. It is located in the section called “Messages” and is used for communication between the Writer, the Customer, and the Support.
1.16. “Payments Not Paid” is the amount of Earnings pending to be paid to the Writer for completed Orders.
1.17. “Payments” means earnings the Writer receives for completing Orders and delivering Products to Customers.
1.18. “Payment Method” is the money transfer service or system that is used by the Company for sending Earnings or financial compensation to Writers.
1.19. “Beneficiary Info” – information that the Writer should submit to his/her Account to receive the Earnings via their desired Payment Method.
1.20. “Payment Dates” – dates when the Company sends Earnings to Writers via their selected Payment Methods.
1.21. “Dispute” – a disagreement or difference that is initiated by the Writer and arises in relation to Fines and Termination of Account.
1.22. “Fine” – a sum of money required to be paid by the Writer as a penalty for violation of the Company’s standards and requirements to Products, or not fulfilling the Writer’s liabilities.
2. Subject of the Agreement
2.1. This Agreement is concluded to regulate relationships and actions between the Writer, the Customer and the Company.
3. Liabilities of the Company and the Writer
3.1. The Company is obliged to:
3.1.1. Provide access to the personal control panel (Account) and a choice of Orders to the Writer if they are available.
3.1.2. Track the record of the Writer’s work for the Company – number of completed orders, payment history, etc. This record is available in the Writer’s Personal Account.
3.1.3. Perform payment on the Payment Dates stated in clause 8.1. via Payment Methods chosen by the Writers.
3.1.4. Serve as an intermediate between the Writer and the Customer, which involves transmitting Messages between the Writers and the Customers and contacting them by phone if necessary.
3.1.5. Secure high quality of Products and fine Writers in the amount stated in clause 6 if requirements to the Products stated in clause 4 are not met.
3.1.6. Make decisions on Activation and Termination of the Writer’s Account on the basis of conditions stated in clauses 5 and 9 respectively.
3.1.7. Resolve Disputes that arise in the cause of Orders processing.
3.2. The Writer is obliged to:
3.2.1. Follow all the Customer’s instructions and guidelines when working on the Product.
3.2.2. Follow the Company’s standards and requirements to Products as stated in clause 4.
3.2.3. Follow the standards of formatting styles (MLA, APA, Chicago/Turabian or Harvard) as stated in the guidelines available in the Account and in the Useful links section of the Website.
3.2.4. Upload the final version of the Product before the deadline set in the Order.
3.2.5. Be always Reachable and Responsive in the course of work on Orders.
3.2.6. Perform all the paper revisions for free.
3.2.7. Keep all the information considering Orders in complete confidentiality.
3.2.8. Deliver the Product only to the Company and not to sell/share/donate it to any third parties.
3.2.9. Use only one username with the correct and up to date personal information. Working under multiple or fake Accounts (user names) is strictly prohibited.
3.2.10. Transfer copyright for all the submitted Products to the Company.
3.3. Violation of the obligations stated in clauses 3.2.1., 3.2.2.,
3.2.3., 3.2.4., 3.2.5. will result in the fines, stated in clause 6.
3.4. Systematic violation of the obligations stated in clause 3.3. and violation of the obligations stated in clauses 3.2.7., 3.2.8. and 3.2.9. will result in Termination of Account, as stated in clause 9.1.
4. Company’s standards and requirements for Products
4.1. Content should be:
4.1.1. Original and based on proper argumentation.
4.1.2. Built on the principles of logical development, which can be achieved with the help of linking words and phrases, as well as other linguistic devices.
4.1.3. Built in a way to properly develop the topic given by the Customer and meet all his instructions.
4.1.4. Structured and logically organized in the way appropriate for the type of paper stated in the Order.
4.2.1. Text should be typed on standard A4 pages (8.5″ x 11″) with 1″ margins on all sides.
4.2.2. Font should be double-spaced Times New Roman or similar 12 pt.
4.2.3. Page numbers should be placed in the upper right-hand corner of the paper.
4.2.4. Bibliography, page headers, formatting of titles and subtitles, in-text references, foot and endnotes, and other elements should be formatted in accordance with the set formatting styles (MLA, APA, Chicago/Turabian or other).
4.3. Language norms:
4.3.1 Papers should be written in impeccable English without any violation of language norms, including but not limited to grammar, stylistics, morphology, and punctuation.
4.4.1. Plagiarism level must be 0%, which is checked with the help of special software. When defining the plagiarism level, bibliographical references and cliched phrases are not taken into account.
4.4.2. Faking sources is considered absolute misconduct as it is deliberate plagiarism.
4.5. Customer’s instructions:
4.5.1. Customer’s instructions and specifications should be followed to the word.
4.6. Violation of the clauses 4.1.-4.5. will result in fines as stated in clause 6.1.
4.7. Systematic violation of clauses 4.1.-4.5. will result in Termination of Account as described in clause 9.1.2.
5. Activation of Account
5.1. For Activation of Account the Writer has to fill in the registration form at the Website, pass the sample essay.
5.2. Within 14 days after completion of the tests and uploading all the required documents, the Support notifies the Writer on whether his/her Account is activated or declined. The Support can also ask the Writer to specify some additional information, correct the existing one, or ask to revise the sample essay or pass the tests one more time in case the initial result is not sufficient.
5.3. Only upon Activation of an Account does the Writer receive the ability to apply for Cases and start earning money.
Double fines will apply in cases where the writer has already been paid for an order
All fines are deducted from the CURRENT account balance. This is your balance after the total amount you are to be paid for an order is included, irrespective of whether you completed it successfully or not
6.1. Violation of conditions stated in 3.2.1. – 3.2.5., 4.1. – 4.5. will result in the following fines:
6.1.1a. Minor Plagiarism (clause 4.4.1) – 25% of the estimated price for the Order.
6.1.1b. Major Plagiarism (clause 4.4.1) – 50% of the estimated price for the Order.
6.1.1c. Faking Sources (clause 4.4.2) – 100% of the estimated price for the Order + Account suspension or termination.
6.1.2a. Incorrect paper structure (clause 4.1.4) – 20% of the estimated price for the Order.
6.1.2b. Wrong formatting (clause 4.2.) – 10% of the estimated price for the Order.
6.1.3. Language, grammar, and punctuation mistakes (clause 4.3) – 20% of the estimated price for the Order.
6.1.4a. The writer is not reachable (clause 3.2.5.) – a fine in the amount of Ksh 200 will be imposed.
6.1.4b. Failure to meet the word count (or number of pages) will result in a 20% fine as it is deliberate
6.1.5. Lateness (clause 3.2.4.):
- The writer is late for less than 1 hour – 15% of the estimated price for the Order.
- The writer is late for more than 1 hour – 25% of the estimated price for the Order.
- The deadline was missed and the client does not need the order anymore – 200% of the estimated price for the Order.
6.1.6. Retraction from the Order:
- Less than 1 hour after assignment (does not apply to urgent orders) – 10% of the estimated price for the Order.
- Less than 10% of the writer’s deadline has passed – 25% of the estimated price for the Order.
- More than 10% of the writer’s deadline has passed – 50% of the estimated price for the Order.
- More than 50% of the writer’s deadline has passed – 100% of the estimated price for the Order.
- Failure to revise paper – 200% of the estimated price for the Order.
6.1.7. Failure to follow Customer’s instructions and specifications (clause 3.2.1 – 3.2.2):
- If the client files a complaint regarding the quality of the delivered work, a fine of 50% of the estimated price for the Order might be applied (regardless the status of the order).
- The Quality Assurance Department reserves the right to cancel the payment for the case if the quality of the delivered work does not meet the Company’s standards and requirements. In such a situation, the Quality Assurance Department is obliged to provide the detailed reasons of the payment’s cancellation.
6.2. If the writer’s actions/lack of actions resulted in refund, the fine in amount of 200% of the estimated price for the Order will be imposed.
6.3. Violation of the clause 3.2.8. will result in fine in amount of 500% of the estimated price for the Order and termination of the account.
7.1. The Customer has a right to dispute the case within:
- 14 days after the first delivery of the paper
- 14 days after the revision of the paper
- 14 days after approving the case
- Exception – plagiarism – no timeframe
7.2. The Dispute Manager:
- Must reply to the Writer’s questions and requests in a timely manner
- Must provide the Writer with the detailed reasons for Dispute upon the Writer’s request
- Must designate the approximate deadline for the final Dispute resolution upon the Writer’s request
- Must provide the supporting documents, supporting the reasons for Dispute (Plagiarism Report, grading rubric, graded paper, etc) upon the Writer’s request
- Must keep the Writer informed about the progress of the negotiation process with the Customer
- Must inform the Writer about the Final Dispute Resolution, achieved after negotiating with the Customer (the percentage of the refund)
- Has the right to request the materials used by the Writer for the paper completion
- Has the right to request the Writer’s opinion regarding the validity of the Customer’s reasons for filing a Dispute
- Has the right to decrease the Writer’s payment for the dispute
- Has the right to apply the fines, depending on the particular nature of the Dispute
7.3. The Writer:
- Must reply to the Dispute Manager’s questions and requests in a timely manner
- Must provide all the information about the process of the paper completion upon the Dispute Manager’s request
- Must be able to provide the digital copies of, or the links to all the sources used while the process of the paper completion upon the Dispute Manager’s request
- Has the right to request the documents, supporting the Customer’s reasons for Disputing the case (Plagiarism Report, Grading rubric, graded paper, etc)
- Has the right to participate in the process of negotiation with the Customer
- Has the right to inquire about the stage of negotiation
- Has the right to suggest his personal vision of how the Dispute is to be resolved
7.4. The Quality Assurance Department reserves a right to apply the following fines, depending on the particular reasons, circumstances and the amounts refunded back to the Customer:
- Plagiarism – 100% refund – 500% fine
- Wrong paper uploaded by the writer – 100% refund – 100% fine
- The instructions were not followed – depending on the percentage of the refund and the validity of the Customer’s complaints. (e.g. If the Customer accepts the 50% refund – the Writer receives 50% of his payment)
7.5. The Writer has a right to dispute the Fine imposed as a result of conditions stated in the clause 6.1 and 7.4 within 3 (three) business days from the moment it was imposed. The Writer has to state the reason why fine imposition was not fair. The investigation is conducted by the Dispute Manager and usually takes up to 7 (seven) business days from the time the dispute was submitted.
7.6. Termination of Account due to reasons stated in the clause 9.1.2. can be set on dispute within 3 (three) business days from the moment the Writer was notified about it. The Writer has to state the reason why Termination of Account was not fair. The investigation is conducted by the Support and usually takes up to 7 (seven) business days from the time the dispute was submitted.
7.7. The Quality Assurance Department or the Dispute Manager reserves the right to cancel the payment for the disputed case if the nature of the Dispute does not fall under any of the clauses mentioned above. In such a situation, the Dispute Manager is obliged to provide the detailed reasons of the payment’s cancellation.
7.8. Fines imposed in accordance with the clauses 6.2., 6.3. cannot be set on dispute and are irrevocable and final.
7.9. Termination of Account initiated due to reasons stated in the clause 9.1.1. cannot be set on dispute and is irrevocable and final.
8. Payment terms and conditions
8.1. Upon Activation of Account, within the Account consideration by the Support, or at least 4 days before the Payment Dates, the Writer has to submit the Beneficiary Info to the Account and have it verified by the Support. In case the Beneficiary Info is not submitted within the stated time, the Company will process all the payments on the next Payment Date. Writers are not allowed to change the payment details after the termination of accounts.
8.2. Whenever the Writer completes the Order and uploads a Product that is made in compliance with all the conditions of the clause 4, he receives a stated amount of money that is visible in his ‘My Payments’ section. All the Earnings for completed Orders are summed up and then they are paid on the nearest Payment Date of the current month.
8.3. Payment Date is the 10th and 25th of every month. All orders COMPLETED between 1st-15th of every month are paid on 25th the CURRENT month; All orders completed 16th-30/31st of every month are paid on the 10th of the FOLLOWING month. The Company reserves the right to change the Payment Dates due to sudden/unexpected circumstances/technical difficulties. In such a case Writers will be notified via the NEWS section.
8.4. The Writer has a right to choose the Payment Method that the Company will use for processing of any payments. The Payment Method should be chosen according to the Writer’s location and availability of the methods’ service offices. We have the following Payment Methods available: PayPal, Mpesa and Bank Transfer. The details of each Payment Method are described in the “Profile” section at the Website. If the writer wants to change the payment information, he/she will have to pass the verification procedure and provide us with the official documents for security purposes.
9. Termination of Account
9.1. The Company has a right to initiate Termination of Account immediately (by notifying the Writer via email or phone) in the following cases:
9.1.1. Violation of clauses 3.2.7., 3.2.8., 3.2.9. and 11.1. (disclosure of information considering Orders, selling/donating/sharing Products with any third parties, using several user names or fake Accounts).
9.1.2. Systematic violation (3 or more cases within one month) of clauses 4.1.-4.5. (not following the Company’s standards and requirements to the Products) and clauses 3.2.1., 3.2.2., 3.2.3., 3.2.4., 3.2.5. (the Writer’s liabilities).
9.2. The Writer has a right to initiate Termination of Account at any time if he/she doesn’t have any pending Orders by notifying the Support via email or phone 15 days before the expected termination.
9.3. In case of Termination of Account, all the payments and Earnings pending will be paid to the Writer within 15 days from the date of termination.
11.1. All the Products and additional materials delivered by the Writer to the Company, including but not limited to sample essays, delivered papers, become a property of the Company only. Upon uploading the complete version of the papers, the Writer acknowledges that he/she doesn’t have a right to use the Products per their wish and, thus, cannot publish/sell/share the Products with any third parties.
11.2. Violation of the clause 11.1. will result in immediate Termination of Account, as stated in the clause 9.1.1.